Shipping & Returns
Enjoy complimentary shipping on orders exceeding €250 (applicable to standard shipping items only; exemptions may apply).
For orders below €250, standard shipping is available at a flat rate of €15 (applicable to standard shipping items only; exemptions may apply).
All orders for “in stock items” will be dispatched within 2 days, while orders for “back-order items” will be shipped within 2-3 weeks.
Due to the specific and delicate nature of our products, we manage the transportation process ourselves. Currently, we exclusively offer shipping within County Cork using our dedicated transport. For orders outside County Cork and throughout the ROI, additional shipping costs will apply, and rates will be agreed upon with our sales manager. If shipping is required beyond County Cork, please reach out to our sales representative to discuss transaction terms.
Understanding the significance of timely deliveries, we strive to process and dispatch orders promptly. Estimated shipping time frames are provided during the checkout process, based on the selected shipping method and destination. Please note that unexpected factors such as weather conditions or customs delays may impact the actual delivery time.
Upon successful order placement, our team initiates prompt processing, including order detail verification, item preparation, and coordination with the chosen shipping method. You will receive an order confirmation email containing relevant details.
Any item, whether purchased online or in-store, is eligible for return within 14 days of purchase, entitling you to store credit or a refund.
Returned goods must be in a resaleable condition, retaining their original packaging.
Ensure that returned goods are accompanied by a purchase receipt.
Return shipping must be arranged and covered by the purchaser.
In the event of a damaged item delivered by our courier, promptly notify the courier.
If goods are received in a faulty or damaged condition, contact us immediately.
To initiate a return, please contact us at your earliest convenience.
If you have any questions or concerns, please contact us at firstname.lastname@example.org.